Refinitiv Eikon - Frequently Asked Questions
The Refinitiv-Eikon Financial Laboratory is a room fully equipped with the latest version of Refinitiv-Eikon, the laboratory is your perfect place for a deep dive into the financial and economic world.
You can use the workstation to research ideas, check market data and share your content with your peers using the well- known instant messaging platform "Refinitiv Messenger", included into the product.
Please visit the following link https://customers.refinitiv.com/eikon/.
If you experience some difficulties during installation, please check the question D) "Which are the prerequisites necessary to ensure the installation of Thomson Reuters Eikon?".
Attention: You may have some difficulties in executing the following steps with the latest versions of some browsers. You will get an error such as "SSL server probably obsolete" or "Secure Connection Failed". For further information please check:
- http://www.rbrussell.com/2015/09/15/google-chrome-error-ssl-server-probably-obsolete-err_ssl_fallback_beyond_minimum_version/; or
- http://forums.mozillazine.org/viewtopic.php?f=38&t=2960465.
- Go to https://customers.refinitiv.com/eikon/;
- Click on the button "PC Requirements" in order to guarantee that your computer fulfill all the requirements needed;
- If your system is compliant click on the button "System and Network Test", download the file and execute it to test you system and network;
- If the test on the previous step is successful the click on the button "Sign in & Download";
- Follow the instructions on the site.
Note: Refinitiv-Eikon cannot be installed in an Apple computer. But even in this case, you can access Refinitiv-Eikon through its webpage.
Yes. You can access Refinitiv-Eikon Web Access in https://customers.refinitiv.com/eikon/ and then click on "Sign in" button on the right of the label "Thomson Reuters Eikon - Web Access".
Go to https://customers.refinitiv.com/eikon/, click on the button "Sign in & download", type your university e-mail address in User ID field and click on "Forgotten your password?".
You will then receive an e-mail in your university account with instructions to set your password.
You can also login using the Web Access. To do so please check the question E) "Is there a web interface to Refinitiv-Eikon?".
Your user ID is your university e-mail address. It is not your student number. All the information necessary for you to access Refinitiv-Eikon will be send in a proper e-mail.
Visit the dedicated TRAINING PAGE that Thomson Reuters has prepared for you: https://training.refinitiv.com/catolicalisbon.
You will find useful resources about Refinitiv-Eikon, powerful guides and videos and many tips to improve your Eikon experience! Training is also available in the product by typing “Training” into search or pressing F1 in any app.
Yes.
The Refinitiv-Eikon Web Access is available at: https://customers.refinitiv.com/eikon/.
Refinitiv-Eikon cannot be yet installed in a Mac under OS/X. Refinitiv-Eikon will keep you updated as soon as they have additional information.
However, you can use the Web Access available at: https://customers.refinitiv.com/eikon/.
Also, you can run a Windows virtual machine on your Mac through Citrix. Please check the following procedure.
CLSBE has a team responsible to deal with problems and questions related with Refinitiv-Eikon. The team is composed by professors Mário Meira and Fernando Santos Jorge.
Each professor will be available during the academic year to help students in the following slots:
- Professor Mário Meira (mhm@ucp.pt) – Tuesdays at 14:00.
- Professor Fernando Santos Jorge (fernando.santosjorge@ucp.pt) – Thursdays at 9:00.
To participate in each of these slots' students are required to send an e-mail to the professor requesting to enroll in that slot. Depending on the demand for these slots professors might request for students to enroll for next week. These sessions might be performed physically at the university or through Zoom.