Operational Leadership in Retail and Services

This executive program is aimed at professionals who lead operations teams stores, counters, agencies, or other points of direct contact with customers, and who want to update their knowledge in light of the current challenges facing the sector.

The program offers a critical and practical review of key operational leadership topics, incorporating new trends, technologies, and consumer demands, and providing an integrated view of the retail and service value chain.

Participants will be challenged to reinterpret management, leadership, and customer experience practices; address key current issues at the point of sale, such as the pressure for efficiency, new customer experience expectations, the complexity of omnichannel models, and the growing demand for sustainable and ethical practices. They will develop a set of practical tools to transform these learnings into concrete improvements in their professional context, strengthening their leadership role and preparing them for new challenges in their career.