Start Date:
October 9, 2026
Duration:
10 weeks
Time:
Friday, 9am to 1pm
Format:
In-Person in Lisbon, Portugal
On the Católica-Lisbon SBE campus
Language:
Portuguese
Update capabilities. Strengthen leadership. Improve results.
This executive program is designed for professionals who lead operations teams in stores, branches, agencies, or other direct customer contact points and seek to stay up to date with current industry challenges.
The program offers a critical and practical review of key operational leadership topics, incorporating new trends, technologies, and evolving customer expectations, while providing an integrated view of the retail and services value chain.
Participants will be challenged to rethink management, leadership, and customer experience practices, addressing key topics such as efficiency pressures, evolving customer expectations, omnichannel complexity, and the growing demand for sustainable and ethical practices. They will also develop practical tools to translate these insights into tangible improvements in their professional context.
Who is this program for:
• Current or aspiring leaders of operational teams in retail and customer-facing environments.
• Professionals from sectors such as food retail, specialized retail, and services (banking, insurance, telecommunications, among others).
• Managers seeking to strengthen capabilities in operational leadership, customer experience, and team management.
What makes this program transformational:
• Learning from a faculty that combines academic knowledge with hands-on operational experience.
• Cross-industry approach with examples from food retail, specialized retail, and services.
• Applied customer journey exercise, translating insights into practical recommendations for points of sale.
• Active learning methodologies, including case studies, group work, and immersive experiences such as the Retail Safari.
Program Structure
Discover the learning modules and unlock your full potential.
Duration:
4h
Duration:
4h
Duration:
4h
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4h
Duration:
4h
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4h
Duration:
4h
Duration:
4h
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4h
Duration:
4h
Program Faculty
Program Director |
Faculty at Católica-Lisbon SBE and Negotiation Specialist |
Director of People Management, Banco Montepio |
Founder, Corner |
Global Supply Chain Project Manager, Nespresso |
Consultant and Trainer in the areas of Marketing and Sustainability |
The program fee is €2,750. Alumni of the Universidade Católica Portuguesa benefit from an exclusive 10% discount. You can also benefit from an additional 5% discount until July 31.
This fee includes:
- Admission Fee: €250
- Coffee breaks;
- Reserved parking space at Universidade Católica Portuguesa;
- Closing session dinner.
The program fee may be paid in full at the beginning of the course or, in the case of individual participants, in monthly installments (at no additional cost).
Universidade Católica Portuguesa is exempt from VAT.
Católica-Lisbon SBE has signed a cooperation agreement with Caixa Geral de Depósitos, offering very favorable financing conditions for Executive Education participants. If you are interested, you may consult the financing terms offered by this bank.
