In this program, you will work in a team to build your innovation capabilities, to create a positive impact in your company and in society. You will learn how to design the organization for excelling at exploration of new growth options while maintaining the ability to exploit the existing business.
- (-) Remove Innovation filter Innovation
- Management Apply Management filter
- Strategy Apply Strategy filter
- Digital Apply Digital filter
- Tech Disruption Apply Tech Disruption filter
- Data & Privacy Apply Data & Privacy filter
- Marketing Apply Marketing filter
- Sales Apply Sales filter
- Leadership Apply Leadership filter
- Soft skills Apply Soft skills filter
- Human Resources Apply Human Resources filter
- Finance Apply Finance filter
- Industry Specific Programs Apply Industry Specific Programs filter
- Healthcare Management Apply Healthcare Management filter
- Online Apply Online filter
- (-) Remove In person, Lisbon + Live virtual filter In person, Lisbon + Live virtual
A Customer Experience (CX) está na base do sucesso que as empresas de referência têm junto dos seus clientes. O mapeamento que fazem das suas jornadas e a compreensão que desenvolvem sobre a sua realidade, assegura-lhes uma invejável capacidade para desenvolver soluções que conquistam a preferência de novos clientes, a lealdade dos clientes atuais e a felicidade dos seus colaboradores.
O que motiva o foco destas empresas na Customer Experience?
Design Thinking is a methodology of innovation generation, human-centered and especially suitable for complex situations or with high levels of uncertainty. It includes structured, unconventional practices and unprecedented levels of adoption, because of the impact it has on business and people.
GE is a program that aims to provide an in-depth and actionable knowledge about the most advanced theories on value creation in changing environments.
Value creation is a central objective in management. Such an objective is a challenging one in a world of ongoing changes (e.g., in customer preferences, technological possibilities, regulation or social trends).