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Communication and Interpersonal Impact

Contacts

Executive Education - Open Programs

Ana Marisa Santos

E-mail: ana.marisa.santos@ucp.pt

Phone: (+351) 215 906 011

More Information

1st Edition*: starts on May 11th, 2021

*Applications open until May 4th, 2021

Classes: Tuesday, from 2 p.m. to 6 p. m. and Thursday, from 9 a.m. to 6 p.m.

Duration: 5 weeks| total of 46 hours

Program Description

“You can have brilliant ideas, but if you can’t get them across, your ideas won’t get you anywhere.”
(Lee Iacocca)

In fact, a brilliant idea may not come to fruition if it is not communicated with impact. But doing so is not easy or automatic, on the contrary, it is something that is trained and perfected in an effort to avoid making the same mistakes over and over again. It is not a mere set of tricks, moves and manipulations, but the result of serious, focused and continuous work.  

To succeed in this improvement effort, it is essential that we know and applies a set of principles, strategies and tools of communication, persuasion and cooperation. All of this is integrated into a change of mindset, where more than wanting to be right, we want to solve problems, more than winning the conversation, we want to ensure understanding.

The Communication and Interpersonal Impact program was designed to provide the development of behavioural skills to operationalize this paradigm shift, in a logic of leveraging our strengths and investing in our areas of improvement.

Main Benefits

  • Realize the impact of the way we communicate on our ability to persuade;
  • Know how to truly listen to understand and not just to respond;
  • Be able to use empathy to understand and convey emotions;
  • Know how to leverage nonverbal communication to reinforce the message;
  • Improve the way we communicate cooperatively in a virtual context;
  • Be able to manage and resolve conflicts without creating winners and losers.

 

Methodology

To develop behavioural competencies, it is necessary to follow a methodology that includes the following aspects:

  • Understanding the concepts that underlie that competency;
  • Having opportunities to practice that competency;
  • Receiving feedback;
  • Using that skill repeatedly to add it to the individual's repertoire.

This program follows an experiential approach in which the skills and their underlying concepts are presented in a structured and sequential manner, providing participants with multiple application scenarios through mini-cases, role-plays, pedagogical videos and gamification (e.g. Kahoot sessions).

  • To complement and enhance this experiential methodology, the program has a 360º Feedback tool that participants will use and analyze, namely in an Individual Coaching Session.

Testimonial

Pedro Oliveira

Transport Support
Lusoponte, S.A.
Programa de Regulamentação Geral de Proteção de Dados
"In the end, this program exceeds my expectations by a lot, since its focus is on the diverse components..."

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